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lj8
June 8, 2020
Question

HSBC Open banking feed not working error code (590)

  • June 8, 2020
  • 1 reply
  • 0 views
I have a client who is using HSBC Bank feeds and keeps getting error code 590. the details are that this is a temporary error that should be resolved within 48 Hours and allows you to report the error which has been done and my client has received responses that the error is now corrected but he still cannot connect to the bank feeds. my client first had this error around two weeks ago and is still having the error. The client has logged into HSBC and has connected Quickbooks to the bank from the HSBC's website which is showing the bank feed is available to connect but is still having an error code. I have now tried disconnecting the feed to reconnect but when I did this the error still occurred showing code (590). Please can anyone help? Thanks in advanced.

1 reply

Angelyn_T
Angelyn_T
June 8, 2020

Thank you for bringing this to our attention, @lj8.

 

HSBC bank is currently experiencing multiple issues with open banking connectivity which includes the error message you're getting. Our engineers are now all hands working together to fix the problem as quickly as possible. At this time, you can have your client try connecting or re-authenticating again to resolve the problem.

 

Also, I encourage reaching out to our Support Team so a representative can add you or your client to the list of affected users in this investigation. Once added, you'll automatically receive an email notification with the latest updates. To contact support, check out this link: Contact the QuickBooks Online Customer Support team.

 

Get back to me if you have any other QuickBooks or banking questions. I'm a few clicks away to help. Have a good day!

 

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