I am getting error 355 when trying to connect bank accounts. I have tried with Amex UK and Starling. They both connect okay but fail to download transactions.

Hello there, oldmansam-gmail-.

This error impacts your bank connection which should normally resolve within 48 hours. However, there's an open investigation about getting error 355 when linking bank accounts. The Engineering Team is aware of this problem and now working to get it resolved.

I recommend reaching out to our Support Team to have your company added to the list of affected accounts. Please utilize the Help icon within your QBO account. Then, follow the on-screen instruction.

As a workaround, you can manually upload the bank transactions using the CSV file to continue bringing them to QuickBooks. First, download transactions from your bank by logging in to your bank's website. Then, follow the given instructions on how to download transactions and save the file on your desktop or anywhere you can easily find it. Once done, upload them to your book by following these steps:

1. Sign to your QBO account and select Transactions on the left panel.
2. Click Link account drop-down arrow.
3. Select Upload from file. Then, click the file you've saved on your computer.
   

You can use these articles as additional reference in fixing bank upload errors, categorizing transactions after imported them, and the reconciliation workflow in QBO:

• Learn what to do if you have issues when you manually upload transactions.
• Keep bank transactions organized.

Let me know if you have other questions. I'll be right here to assist you anytime. Stay safe.