I am getting issue in invoice on quickbook.When I open any invoice on quickbook. There are no product information showing. there are just service show.

Hello, info2149. Let’s go through some troubleshooting steps to ensure you can view the product information of your invoices in QuickBooks Online (QBO).

First off, may I know if you're referring to the Product/Service column on the invoice? If so, typically, once you've successfully set up your products, they should appear in the dropdown menu.

To address this, open QuickBooks in a private window. This method helps determine if the issue is related to browser concerns. I've included keyboard shortcuts you can use to open a private window:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, you can return to a regular browser and make sure to clear its cache. A built-up cache can also cause unexpected page behavior.

If you continue to experience the same result, I suggest using other supported browsers. This will help us identify if the issue is specific to your current browser.

Additionally, I will provide extra resources to assist you further. These will explain how to receive invoice payments and issue refunds to customers:

• Record a customer refund in QuickBooks Online.
• Record invoice payments in QuickBooks.

I'll keep this thread open for questions regarding invoices or QuickBooks-related concerns. The Community is always here to help.