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M
mail26
April 21, 2022
Question

I am having difficulty connecting payroll to nest Pension. error message " No data is available for the period requested" Chat say this is a Nest problem. Nest say no.

  • April 21, 2022
  • 1 reply
  • 0 views
Nest say is not their issue > Credentials are fine. Can anyone assist

1 reply

K
Kurt_M
April 21, 2022

Thanks for letting us know about this, @mail26.

 

I'll help you get in touch with our QuickBooks Support. This way, a representative can check and investigate the error to determine the root cause of the problem. They can also help you set it up so you can get back on track and connect your payroll to nest pension. When you're ready, these are the steps:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.
  • Ask the community to get help from businesses like yours.

 

Feel free to visit these handy articles for future reference:

 

Reach out to me again through this thread if you have any additional payroll concerns. I'm more than happy to assist you. Take care and stay hydrated!

M
mail26Author
April 21, 2022

Thanks for the comment. I have tried the support chat and spoke to a person yesterday. The outcome was that it’s a Nest issue but the person did say they were unable to help further. I have also tried Nest and they say it’s a Quickbooks issue. Very frustrating 

M
MadelynC
April 21, 2022

This isn’t the experience we want to leave to you, @mail26. I'm here to share information to help you resolve this.

 

To get rid of the error message you received, please refer to the Nest help page. It provides instructions about resolving issues like setting up Nest, enrolling workers, and making contributions. Also, make sure your date period is correct. This way, you can connect your payroll to Nest pension successfully.


You can read this article to learn how to connect QuickBooks so you can submit contributions automatically: Automated Nest submission in QuickBooks Online Standard Payroll.


In addition, you can utilize this reference to manage your employees and payroll more efficiently: QuickBooks Online Standard Payroll hub.


Don’t hesitate to tap the Reply button below if you have any other questions or concerns about managing your payroll. We’ll be here to help. Take care always!

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