I am trying to catagorise bank transactions but keep getting an error message 'Something's not quite right. An unexpected failure occurred'Any ideas?

Hi there, @laura160.

I want to ensure this matter is addressed timely so you're able to categorise bank transactions in QuickBooks Online.

Currently, we have an ongoing issue where customers, like you, have been unable to categorise and match online transactions downloaded from the bank. Rest assured our engineering team is aware and they've been all hands on deck working to fix this as soon as possible.

While we are unable to provide the exact turnaround time as to when such a problem is fixed, let's consider manually creating the invoice and bill payments and using them to match your downloaded bank transaction.

However, I assure you that all the updates will be sent via the email address we have on file. Therefore, I recommend contacting our Customer Care Support so you'll be added to the list of affected users. To do so:

1. Go to Help.
2. Select Search.
3. Click Contact Us.
4. Enter Error message prompt while trying to match downloaded bank transactions in the What can we help you with? text area.
5. Select Continue.
6. Click Start a chat or Have us call you to connect with our team online.

For now, I'm including this reference so you're able to use all the features and functions of QuickBooks: Help Articles in QuickBooks Online. You're able to read subtopics that will describe how a feature is used and how to accomplish tasks related to its functions.

We appreciate your patience as we're working on this matter. Please let me know in the comments below if you have any other questions aside from working with your bank accounts and downloaded transactions in QuickBooks. I'll be here to lend a helping hand.