I can see a P60 .pdf document which I want to print. When I select it and ask it to open it doesn't. When I save it, it saves as a .txt not a pdf. Why is this?

Thanks for posting in the Community, @gmsahomes.

It's possible that the PDF downloads in the browser you're using is not yet activated. If that's the case, you need to activate it first. Here's how:

1. Go to the Settings and tick the Advanced tab.
2. Click Site Settings, then PDF Documents.

If the same thing happens, try logging into your QuickBooks Online (QBO) account using a private browser (incognito). There are times that the browser is full of frequently accessed page resources, causing some unusual responses.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once signed in, try to print the P60 again to double-check.

If it works, go back to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

Reach out to me in the comment section below if you have any other issues or questions. I'll be more than happy to help. Have a great day!