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C
Captum
March 22, 2024
Question

I can't change from a cedit card to a debit card to pay subscription

  • March 22, 2024
  • 1 reply
  • 0 views

My online account is set up to pay monthly subscriptions using a credit card.  I would like to change to using a debit card.  When I choose edit the payment method, my debit card appears and I can fill in missing data like Postcode and CVV security.  When I tick the boxes and click  Save and Use, nothing happens.

The debit card is good and works for other uses.  I have cleared the cache and tried using a different browser, but it makes no difference.

What is stopping what should be a very straightforward transaction online?

1 reply

E
Erika_K
March 22, 2024

Greetings, Cap. 

 

Let me further share information about changing your payment method. 

 

QuickBooks Online (QBO) offers various payment options for its subscription, including Mastercard, Visa, American Express, Direct Debit, and PayPal. To change your billing information, ensure you're accessing your account as a Primary Admin or Company Admin. 

 

You can read this article for additional details: Manage billing, payment, and subscription info in QuickBooks Online.

However, if you've followed the necessary steps and are still encountering issues, it's best to contact our Customer Support Team. This way, they can further investigate the root cause of this issue while ensuring your information remains secure. 


Here's how you can reach them: 

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. In QB Assistant, enter the topic you need help with. You can also enter questions.
  4. In Search, select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
        • Start a chat with a support expert. Live chat all day, M-F.
        • Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.

 

I've included this article to help you modify your email address, user ID, password, and other information for your Intuit products: Reset or change your login information.

 

Comment below if you have more questions about changing your payment options in QBO. Take care always! 

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