Skip to main content
N
nutritionpsycho
March 15, 2021
Question

I can't log in

  • March 15, 2021
  • 1 reply
  • 0 views

I use Qb self employed daily. Today I can't log in and I'm taken to the billing page to resubscribe as apparently I have unsubscribed. (I haven't). 

I can't seem to even subscribe though - despite choosing both billing methods it comes up with an error message. Help pease. 

1 reply

A
Ashleigh1
March 15, 2021

Hello Nutritionphycho, 

 

Welcome to the Community page, 

 

Do you pay for your subscription directly to intuit or do you pay a 3rd party so either itunes or google play for your account? 

 

Have you checked that the payment is gone out and it is not pending or anything in the bank? 

N
nutritionpsychoAuthor
March 16, 2021

Thanks for your reply. I pay via itunes and I've just checked - the subscription was cancelled (not by me). Whats odd is that it was supposed to be £3.99 for 6 months and it only started in Feb? I've had to resubscribe at £7.99 a month which feels like I've been mugged off tbh. 

What has happened? Why have I been charged nearly 60% more when I should have had it at the lower rate for another 5 months? 

Terms & ConditionsAccessibility statement