i cannot connect bank with QB

Hello kdf,

What bank are you attempting to connect?

Thanks,

Talia

Hi,

I've looked on my Quickbooks and logged into my account, i've tried again to sync the bank account to quickbooks without any luck, i also found all my data for the last year and a half has all gone, all records, please can i ask how this is possible as i cannot understand why nothing isnt working for me on my account.

Many thanks for your help

Thanks for joining on this thread, kdf.

Allow me to step in for a moment and share some additional information about the connection issue. 

Our engineers are aware that some customers are getting the error 101 when syncing their bank. They’re diligently working towards finding a fix to get the online banking back to normal.

While waiting for the permanent fix, I suggest you contact our QBO Support Team to add the company to the notification list (INV-29852). This way, you’ll receive an email once there’s progress to the issue.

To reach them:

1. In the upper right hand, choose the Help icon,
2. Click on the Contact Us link.
3. Enter the issue/topic in the field box.
4. In the Choose a way to connect with us section, select Chat or Get a callback.

In the meantime, use the WebConnect feature to download new transactions and import them in QBO. To do this task, follow the steps below:

1. Go to Banking on the left panel, then select Banking.
2. Click on the drop-down for Update, and select Upload transactions manually.
3. On the Upload file page, click on the Browse button and locate the file you’re working on.
4. Select Open, then click Next.
5. On the Map CSV columns page, make sure to match the account field to a QuickBooks field.
6. On the CSV transactions for import page, select the data you want to import.
7. Click on Next and Let's go!.

Rest assured, I’ll also update this thread when the solution is available.

I appreciate your patience while we’re working on this. If you have any questions or concerns about QBO, please let me know by posting a comment below. I’ll be right here to answer them.