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tim60
February 4, 2020
Question

I'd like to use the mileage tracker but there is no mileage option on my mobile app. Is it available in the UK yet?

  • February 4, 2020
  • 2 replies
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2 replies

JoesemM
JoesemM
February 4, 2020

Glad to hear that you'd like to use the mileage tracker, @tim60.

 

The mileage tracker is already available in your country. This way, you can track your mileage with our mobile and help you categorize your trip as business or personal with just a click away.

 

You'll have to click the Miles from the left menu, this way you can add your trips and use the mileage tracker in mobile app.

 

Here's how to turn it on in the QuickBooks Mobile app:

  1. Tap Miles.
  2. Click Auto-tracking.
  3. Toggle Auto-tracking on.

Also, make sure that your phone has the correct location permission enabled.

 

Once finished with your trip QuickBooks mobile will automatically detect the starting and stopping locations then you'll have to categorize it as business or personal. Here's how:

  1. Click Miles.
  2. Swipe right to categorize the trip as personal, or swipe left to categorize it as a business.
  3.  Add a purpose for the trip, if it’s a business trip,
  4. Hit Save.

For the detailed process, please read out this article:Track mileage in QuickBooks Online.

 

Also, you can refer to this article about the troubleshooting guide on what to do if your mobile stopped tracking mileage: Android mileage tracking troubleshooting guide.

 

Please comment down below if have further concerns about mileage in QuickBooks. I'll be happy to help. Take care.

R
RayRay5
February 5, 2020

Hi, I’m having the same issue but the response doesn’t help, the miles in the ‘hamburger’ list isn’t appearing. I’ve checked the app is up to date and that location services are on, I’ve even deleted and reinstalled the app, and done the app refresh thing in ‘help’ it’s just not there...

A
Ashleigh1
February 5, 2020

Hello Rayray5, 

 

Thanks for reaching out to us on the Community page, 

 

Could you try some troubleshooting for the mileage if you follow the steps on this link it will help you to do this. Let us know how you get on. 

S
SparklyOne
February 24, 2020

I have the same issue. I'm Master Admin as I'm the Accountant and I get billed for the subscription on my wholesale account. My client is Company Admin and can't see the Mileage tab on their mobile app? He's the client, doing the miles - why wouldn't this be made available, it makes no sense. Is there a different app he should be downloading?

    Kristine Mae
    Kristine Mae
    February 25, 2020

    Your client doesn't need to download a different app, SparklyOne.

     

    The mileage feature is available in the QuickBooks Online and Self-Employed apps.

     

    Let's ensure the app is updated. This way, all features, and updates will be added. Here's how:

    1. Open the Play or App Store.
    2. Look for the installed apps.
    3. Tap Update. If it says Open, it means it's already updated. 

    Although, if it's already updated, I'd suggest reaching out to our customer care support. This way, an agent will take a closer look at your issue. Here's how:

    1. Tap the Menu ⋮ icon.
    2. Click Support. 

    We're just right here if you have other concerns. Feel free to drop by. 

    S
    SparklyOne
    February 25, 2020

    So can you confirm it is now supposed to be available in the UK to those that are standard users or Company admins not just to Master Admins?

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