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Dave Robilliard
Dave Robilliard
July 12, 2020
Question

I get a "Try again in a few hours. (591)" Error when trying to connect to Tide Bank on Quickbooks online

  • July 12, 2020
  • 1 reply
  • 0 views

Hi,

 

Whenever I try to connect my bank with Quickbooks online, I get a 591 Error telling me that something unexpected has happened and to try in a few hours. This has been happening in the Quickbooks Self Employed app, and on the web for a few days, and I have tried more than a few times, and followed the instructions to wait a few hours. I've also looked at other questions around this, and have cleared my browser cache, and tried in a private browsing window, and with other browsers. I don't even get presented with a login prompt for tide. I get a popup that loads, vanishes, and then I get an error message on the quickbooks site - Tried in Firefox, Waterfox and Edge.

 

Does anyone know what has unexpectedly happened here, or is this an issue on Tide's and I need to deal with them?

 

Thanks

-Dave

1 reply

J
JamesDuanT
July 13, 2020

Hello Dave Robilliard,

 

We appreciate you for trying the common troubleshooting steps to fix the issues in the Banking page. I've reviewed our system and I haven't found any issues specific for Tide Bank. I'd recommend contacting Tide Bank's support. This would help us verify whether the have an ongoing website maintenance or added a new security protocol that requires your attention.

 

After taking necessary actions, we can refresh the connected bank so it will download your transactions:

  1. Click the Gear icon in the upper-right corner and select Bank accounts.
  2. Click the Refresh all button.
  3. Go back to the Transactions page and review the downloaded data.

 

If your bank doesn't have any website maintenance or added security features, I'd recommend reporting it to our Customer Care Team. They can further review this matter and provide additional troubleshooting steps.

 

Meanwhile, you can download a Web Connect file from your bank's website. This file contains your bank transactions and allows you to import it in QuickBooks Self-Employed. You can use this link for reference: Add older transactions to QuickBooks Self-Employed.

 

I've also noticed that your post was tagged to QuickBooks Online. Though you have already mentioned QBSE on your post, I'd still add the links for QBO. You can ignore these articles if you're using QBSE:

Please let us know if you need anything else so we can further assist you. Have a great day!

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