I have a balance in the Conversion payments after converting from Sage 50, how do get rid of this as it's distorting my year end figures?

Welcome to the Community, susan-hey.

To keep your records in order, manually receive the payments and pay the bills in QBO. We’ll have to perform the process for each customer.

The steps are simple and easy, and I’m here to help you. Here’s how to record customer payments.

1. Tap the New menu in the upper left to choose Receive payment under Customers.
   
2. On the Receive Payment page, enter the customer’s name in the field box.
3. Fill in the remaining fields.
4. In the Outstanding Transactions section, mark the boxes for the invoices you’re trying to pay.
   
5. Click Save and close.

To enter the bill payments:

1. Go to the New menu to select Pay bills under Suppliers.
   
2. On the Pay Bills page, choose the correct payment account and date for the transaction.
3. From the list, mark the boxes for the bills you’re working on.
   
4. Hit the Save button.

For tips and resources to help get acclimated about the product's features and processes, check out these links.

• Self-help articles
• Get started with QuickBooks Online

Additionally, the following guides contain a breakdown of articles on how to manage customers' and suppliers' transactions.

• Customers and Income 
• Suppliers and Expenses 

Reach out to me if you have any clarifications or need assistance while working in QBO. I’ll be right here to assist further. Have a good one.