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Darren Cavanagh
August 5, 2019
Question

I have a new Quickbooks account but can't enter information about my business

  • August 5, 2019
  • 1 reply
  • 0 views

I can access my Quickbooks account it won't allow me to add any company information or details. It just keeps freezing. I am a Pinpoint Local franchisee customer. Help?

1 reply

R
Ryan_M
August 5, 2019

Hi @Darren Cavanagh,

 

Let me share to you helpful steps to try and get this to work with you again.

 

To isolate a possible issue with the browser you're using, please try these steps:

  1. Clear your browser's cache.
  2. Open your browser's private window.
    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Internet Explorer: Ctrl + Shift + P
    • Safari: Command + Shift + N
  3. Try a different browser to see if it works.

Also, you can try to check if you have the access rights to make changes to your company info. Mostly this is exclusive to the Master and Company admin.

 

If ever you have any other questions for me, drop them in the comments below. I'll be sure to get back to you.

 

 

D
Darren CavanaghAuthor
August 6, 2019

Hi, I cleared my browsers in Chrome and Safari and the cache and I can get into the main page but when I click on my logo and company name at the top to update them it takes me to another page and then just freezes and doesn't let me do anything. How do I check if I have access rights? It is my company and I was set up on it via Pinpoint local and it's not much use to me if I can't even change my company information. Please help me I need this sorted asap. I can't invoice any new clients without this working.

T
TaliaI
August 6, 2019

Hello Darren,

 

Could you please try to login using an incognito window on Chrome?

 

Thanks,

 

Talia

 

 

 

 

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