I have gone onto my mobile app to photo and categorise my receipts and all my suppliers have gone except 1, why? there appears to be an upgrade on the pc version

Hi, info.

I'll make sure you'll get to see your suppliers and continue categorising your receipts in the QuickBooks Online (QBO) mobile app.

In this case, the application may become obsolete over time, which prevents you from accessing the lists of suppliers. You'll want to uninstall and reinstall the app so you can perform more tasks and get your hands on additional functionality.

If the issue persists, I recommend you to get in touch with our Technical Support Team. That way, they can securely check into your account setup via a screen-sharing session and guide you through the resolution process.

1. On your browser, sign in to your company file.
2. Go to the Help menu.
3. Select Contact Us.
4. Enter your concern, then select Let's Talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Please be aware that the scheduled times for the support are available from M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM. See this article for further details: QuickBooks Online Support.

Once everything is good, you can check out this article for future reference in uploading and categorising your receipts: Upload your receipts and bills to QuickBooks Online.

If you have other concerns or clarifications in managing your suppliers, let me know in the comment section. I'll be happy to help you.