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cliffexell
July 17, 2023
Question

I have one supplier that does not receive remittance advices by email when I use the batch actions facility. I have even changed the email address to my own

  • July 17, 2023
  • 1 reply
  • 0 views
I can’t seem to find a way to talk to a human to assist me, the window goes grey once I do this batch action and I then have to log in again. I use edge, is there something I am doing that could prevent QuickBooks from sending just this one remittance advice? As all other suppliers receive theirs no problem

1 reply

G
GeorgiaC
July 17, 2023

Hi cliffexell, thanks for posting on the Community. 

 

If the supplier remittance is being received successfully by other suppliers, this suggests that the issue is with the impacted suppliers own email provider or email security settings. From time to time, an email provider may flag a sender (such as QuickBooks) as spam, particularly if repeated emails are being sent. To make sure your supplier is able to receive the remittance, you can have them add our service-related email addresses as a "safe sender" on their own email account. Our guide linked here covers the email addresses to add for QuickBooks products, and includes steps on how to add these to an email contact list for each email provider.

 

It's also worth double-checking that the email entered in the suppliers settings is correct. If they're still unable to receive the email following this, you can download the remittance (select print on the bill payment > click the downwards arrow on the print preview screen) to send directly via your business email. 

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