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October 31, 2024
Question

I have qbonline and downloaded app to my iPad but no transaction info is showing under my supplierswhen I go into a supplier there is no transactions showing

  • October 31, 2024
  • 1 reply
  • 0 views
Also no dashboard so I can’t see balances in my. Bank accounts why is information not showing do I need to do something?

1 reply

October 31, 2024

Thanks for letting us know, m-mcburney. Let me help perform troubleshooting steps to ensure the dashboard and transaction details under suppliers are visible.

 

Sometimes, unusual behaviors like this have caused data damage or stored cached files in your QuickBooks app. To help you with the troubleshooting steps, let's reset the app data to refresh your device and set it to its default state. You can refer to these steps:

 

For iOS

 

  1. Go to Settings and tap General.
  2. Click iPhone Storage, then select the QuickBooks Online app.
  3. Tap Offload App. This will free up the storage without deleting your app's documents and data.

 

For Android

 

  1. Go to the Menu ☰ icon and tap More Options ⋮.
  2. Click on Settings, then Refresh Data.
  3. Select YES to confirm.

 

Once done, re-open the app and log back into your account. Here’s an article that will guide you on how to get the most up-to-date information in QBO: See your latest data in the QuickBooks Online app.

 

Furthermore, I'm sharing this reference to help review your accounts to ensure they always match your financial statements: Reconcile an account in QuickBooks Online.

 

I'll keep track of this thread if there's anything else you need additional assistance managing your online transactions. Let me know in the comments below. Stay safe and have a good one.