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wayne-8oyle-gmai
July 12, 2023
Question

I have set the wrong quick books up, it is the self-employed one that I need. How do I change this? Thanks

  • July 12, 2023
  • 3 replies
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3 replies

Bryan_M
Bryan_M
July 12, 2023

Welcome to the Community space, Wayne.

 

You're in the right place. I'll be here guiding you on what to do to the incorrect QuickBooks app you've set, and route you on subscribing to QuickBooks Self-Employed.

 

If you've set up using QuickBooks Online, we'll just simply cancel the subscription in the Billing & subscription section. Feel free to follow the steps below:

 

  1. Go to the Gear icon.
  2. Under the YOUR COMPANY column, select Account and settings.
  3. Choose the Billing & subscription.
  4. Pick Cancel.


 

After that, you can now set up your QuickBooks Self-Employed (QBSE) account at this link: https://quickbooks.intuit.com/self-employed/

 

I'll add these articles below to help you manage your QBSE account:

 

 

I'm grateful to have you here. Feel free to come back if you have additional questions about QBSE. We'll be happy to assist you. Take care, and have a blissful week!

wayne-8oyle-gmaiAuthor
July 12, 2023

Hi Bryan,

Thank you for your help. I followed what you said but it wouldn't let me cancel on quick books. It told me that I had to go to Google Play and click on subscriptions and cancel there, which I have done. 

I now have the self-employed app and have set up with the link you provided.

 

Can I just say though.... 

When I signed up it said that the offer was £2.50 as I am a new customer. However, when it took me to my bank to approve the first payment it was £3.00 that I had to approve and not the advertised £2.50.

It's not a big deal and I am happy with the app and more than happy with the help which you have given me but I think the offer needs updating to £3.00 as it is very miss leading.

 

Thanks

Wayne

KlentB
KlentB
July 12, 2023

I appreciate the updates on your QuickBooks journey, Wayne.

 

As a company, we're dedicated to offering precise and transparent pricing details to ensure our customers can make informed decisions. Thus, I completely understand your concern regarding the discrepancies you encountered during the payment process.

 

The current limited-time offer on our website is £2.50 per month for the first three months of your subscription. This introductory rate allows you to experience the full range of our software features while enjoying significant savings. However, it's important to note that the standard pricing of £10 will apply once the initial period ends.

 

If only I can review the charges on your account, I would be able to provide a formal response regarding this matter. However, the ability to pull up your billing history is done by our Customer Care Team. This way, we'll be able to protect your personal information.

 

That said, you'll want to reach out to us via chat so we can look into your account in a safe environment. Our representative will investigate the £3.00 subscription fee, resolving any confusion you have. Here's how:

 

  1. Go to the Help icon. 
  2. Select Contact Us. 
  3. Enter a brief description of your concern in the box. 
  4. Proceed with Continue, then select Message an agent.

 

Our live support is available Monday-Friday, 8 AM to 8 PM, and Saturday-Sunday, 8 AM to 6 PM. I've also enclosed an article that will help you check where the fees from your account are coming from and why: Understand Intuit charges on your credit card or bank statement.

 

Finally, feel free to check out our Getting Started Guide to learn the product basics.

 

Please don't hesitate to visit the Community again if you have follow-up questions about using our software. I'm looking forward to helping you out in the Community space.

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