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July 31, 2023
Question

I keep getting the 571 error message when I’m trying to connect my bank account, even when using a different device or browser. Does anyone have a fix for this?

  • July 31, 2023
  • 1 reply
  • 0 views
The bank have confirmed that everything is fine at their end and my log in details are correct.

1 reply

July 31, 2023

I want to ensure you can connect your bank account to Quickbooks Online (QBO), info-tiberiussol.

 

Before we proceed, could you please share the name of the bank encountering the issue? Having this additional information will assist me in conducting a more in-depth investigation, allowing me to offer the most precise and effective resolution for your situation.

 

Error 571 happens when you have either closed the consent page while connecting to Open Banking in QuickBooks. Or you may have pop-up blockers on your browser that are active which hinders the completion of the process.

 

To fix this, you'll have to disable the pop-up blockers on your browser. Once done, try to connect again

 

Additionally, please refresh the page to allow for the consent page to fully load. For more information about this, check out this link: Open Banking connection errors.

 

Once resolved, you're now ready to review and match the transaction. Refer to this article for the step-by-step process: Categorise and match online bank transactions in QuickBooks Online.

 

If you have any questions or concerns when managing your account, please let me know by leaving a comment below. Take care and have a wonderful day.

August 1, 2023

The bank is Santander and Cahoot (UK). I've disabled the pop up blockers but it doesn't help.

I get through the 'Sign in to your bank' stage, which takes me to the Santander pop up to use my online banking details to log on, however as soon as I click the 'Next Step' button I get the error message. 

August 1, 2023

Hello Info-tiberiussol, thanks for coming back to us and letting us know, having had a look we can see you have only used edge today can you please try another browser like chrome and if you still have a problem please reach back out to us again