I'm getting error code 530 when trying to connect our bank account. Santander say our account credentials are correct and we can log in using them on their banking app

I appreciate you providing the error code, enquiries7.

I'm here to help you get past the error code 530 and ensure you can connect your account with QuickBooks Online.

So far, we haven't received similar issues reported. To better isolate the issue, you may want to use another browser and try to update the Banking page.

Here's how to open a private window in different browsers:

• Google Chrome: press Ctrl + Shift + N.
• Mozilla Firefox: press Ctrl + Shift + P.
• Internet Explorer: press Ctrl + Shift + P.
• Safari: press Command + Shift + N.

To update your banking page:

1. Click Banking from the navigation panel.
2. Go to the Banking tab.
3. Select the account you're updating.
4. Click the Update button at the top right.

If you're still getting the same issue, I recommend to update your sign-in information for online banking and try to connect your Santander account again.

These articles are a good reference:

• Manage your banking in QuickBooks Online UK.
• What to do if bank transactions won’t download.

If the problem persists, I'd suggest calling in to speak with a member of the Online Banking Team to have this investigated. Agents have the necessary tools, like screen-sharing to get you back up and running.

1. Go to: https://help.quickbooks.intuit.com/en_GB/contact.
2. Choose your QuickBooks Product.
3. Select your QuickBooks 
4. On the Contact Us page, click a topic.
5. Click on the Get Phone Number button to see the support number.

This should get everything back in working order. Please let me know if you have any other online banking questions. I want to make sure your Santander account is connected.