I'm having ongoing problems with my bank connections to First Direct - they keep duplicating and now I have three lots of transactions downloading. This has happened before and I'm disappointed it hasn't been fixed, how can I stop this happening?

Thanks for letting us know about this, @debmedusa,

We haven't got any reported issues for First Direct recently. If you're experiencing any odd behavior when using online banking, we need to report this to our Self-Employed Support.

Click this link to get your contact options: Contact QuickBooks Self-Employed Support.

In the meantime, to resolve duplicate entries, use the steps below:

1. On your QBSE account, go to the Transactions menu.
2. Find the duplicate transaction and select it to expand the view.
3. Select the Exclude this transaction checkbox.
   
4. Select Save.

Here are some links to help you further with handling multiple bank transactions:

• Handle duplicate transactions in QuickBooks Self-Employed
• Exclude or delete transactions in QuickBooks Self-Employed

Please let me know how the call goes. I want to make sure this is taken care of. Have a nice day!