I’m paying for essentials package but cannot see all the features!It looks like a simple version! I have tried to contact someone but had no help

I understand the importance of being able to see the features that are available in QuickBooks Online (QBO) Essentials, ktballstars. Let me share some information. 

Before anything else, it's best to check your current subscription in QBO by going to the Billing and Subscription window so that you can provide this to our representative. 

Here's how: 

1. Go to the Gear icon located at the top left corner.
2. Under the Profile column, choose the Subscriptions and Billing option. 
3. In the first tile, you'll see your subscribed plan. 

If you see that you're currently subscribing to Simple Start yet the price is different and it has additional charges beyond the subscription, please contact our support team. This allows them to check it in their system, investigate further why this is happening on your end, and provide some explanation regarding this.  

Here's how: 

1. In your QBO account, select Help (?). 
2. Choose the Search tab.
3. At the bottom of your screen, click Contact Us.  
4. Type your concern. Then click Continue. 
5. You may choose Callback, Appointment, or Chat as your way to connect with us. 
6. Kindly fill out the provided field such as your First name, Last name, Email address, and Phone number. 
7. Depending on what you choose as your way to connect with us, click Callback, Schedule an appointment, or Chat. 

You can visit this website to see the plans and pricing and what feature is available in each feature: https://quickbooks.intuit.com/uk/pricing/.

Furthermore, you can also upgrade or downgrade your QBO edition to manage your QBO plans, and add more or have fewer accounting features.

You can also comment below if you have additional concerns about plans and pricing.