I'm unable to view invoices in the app, just a white screen and nothing appears can't preview or export? Logged in and back out again, closed the app etc.

I appreciate your patience and effort in addressing the mobile app invoice issue, John. I will route you to our Live Support team to ensure the error is thoroughly reviewed.

Since you're still unable to view invoices despite troubleshooting, I recommend contacting our Live Support team. They have the tools to identify the root cause of the white screen you've encountered and investigate your account to ensure the issue is resolved efficiently.

Here's how to contact them:

1. Open your QBO mobile app.
2. Go to the Menu, then click the Help icon at the top right corner.
3. Choose Articles and Support, then click Contact Us.
4. Select the Ask about something else tab.
5. Key in your concern and hit Continue.
6. Choose a way to connect with us.

I'd also suggest checking the support hours to know the best time to contact them at your convenience.

As a workaround, you can still log in to your QBO using your browser within your IOS device to be able to continuously create and check transactions on your end.

Furthermore, I've included this article to help you personalise your sales forms: Customise invoices, estimates, and sales receipts.

Feel free to revisit this thread with any invoices-related questions. We're here to assist you promptly and effectively.

If you’re referring to the IOS app, the print/preview issue started with an update around 24th March, and is currently still ongoing.

Quickbooks are working on fixing on case INV-121598. Received an email update today saying fix should be released on 14th April.

It affects all previews, eg invoice preview, payment preview, attachment preview etc.