I try to download my core certificate it shows "The resource you are looking for has been removed, had its name changed, or is temporarily unavailable." what can I do?

Congratulations on passing your core certification exam, Hossain. I'm here to help you resolve this so you can access your certificate without further issues. Let's work together to get this sorted out.

Since you're having challenges downloading your certificate, I'd suggest performing browser troubleshooting steps and opening your account to a different browser or a private window. Sometimes, cache-related issues can cause QuickBooks Online (QBO) to load incorrectly, preventing you from downloading files or any data in your browser.

Here are the key shortcuts to obtaining an incognito window:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If you can download the certificate using a private browser, go to your regular browser and clear its cache. However, If the issue persists, please don't hesitate to contact our QuickBooks Online support team for further assistance.

In addition, you can check on some frequently asked questions about renewing your certification in QBO.

Comment on this post if you still have concerns about downloading your certificate. I'm here to help.