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June 6, 2020
Question

I used to track my mileage in my previous iPhone app but can’t find that option in this latest version, can you help me please. Thanks Andy

  • June 6, 2020
  • 1 reply
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1 reply

June 6, 2020

Hello there, @andy72.

 

I'm here to ensure you're able to track your mileage using your iPhone with the latest version of your QuickBooks Online (QBO) app.

 

Let's do some quick troubleshooting steps to fix the mileage issues in your app. You can clear the apps data to help refresh the program. There are two ways to perform this process. You can do it on the app itself or your iPhone settings.

 

In the QBO app, here's how:

  1. Tap Menu (☰) at the top right.
  2. Choose Help & Feedback.
  3. Select Refresh Data.
  4. Tap Refresh.

 

From your iPhone's settings:

  1. Go to Settings.
  2. Tap General and choose iPhone Storage.
  3. Select an app that's taking up a lot of space.
  4. To free up the storage without deleting the documents and data for the app, select Offload App.

 

Also, for additional troubleshooting options, you can refer to this article: QBO Mobile App's troubleshooting guide.

 

In case the issue persists, I'd recommend uninstalling and then reinstalling your QBO mobile app as suggested in the article (5th solution).

 

The Auto-tracking Mileage feature in your QBO app tracks and categirise your trip as business or personal trip. This article will provide you further information about it: Track mileage in QuickBooks Online.

 

Moreover, if you need to track mileage for multiple vehicles, you'll have to do it through the web. You can refer to this article for the detailed steps: Manually track mileage for multiple vehicles in QuickBooks Online.

 

Please let me know if you have other concerns. I'm just around to help.

andy72Author
June 6, 2020

Thanks for your help. 

 
I have tried those suggestions but it’s still the same. Here is the original app with the mileage selection 
andy72Author
June 6, 2020

And here is the current app with mileage selection missing