I was chatting to Pedro and lost the connection, can I be reconnected to him, please?

Hi @bill-hawkings,

Since the Community is a public forum, we're unable to help you be connected again to the specific support of your need for security reasons.

While you're here in the Community, may I know any details of your concern? Any information you can provide will be appreciated and can help me resolve whatever concerns you may have for today.

Nevertheless, I'd recommend contacting again our Customer Care Support. From there, someone can help you reach the support whom you wanted to chat with. But please know that it'll still depend on the current volume of messages during when you contacted our support.

Nevertheless, here's how you can reach our dedicated support:

1. Go to Help.
2. Select Contact us.
3. Enter a brief description of your question in the What can we help you with? field.
4. Click Let's talk.
5. Choose Start messaging or Get a callback.

As always, you can visit our Help Articles page for QuickBooks Online if in case you need to learn some easy steps for any of your "How do I" tasks.

If there's anything else that I can help you with, please let me know in the comment sections down below. I'll be keeping an eye for your response and always ready to help.