If I have to issue a credit note through quickbooks online will go cardless automatically issue refund?

You’ve come to the right place, @elaine39. I'll be glad to answer your questions one by one, and guide you through creating credit note in QuickBooks Online.

Some customers would rather receive a credit they can use to lower the balance on their next invoice than a refund. To do this, we can manually create the credit note and enter the data based on the invoice. This way, you can quickly minimize a customer's open balance.

Here's how:

1. Click the + New button.
2. Select Credit Note.
3. Enter the necessary information.
4. Hit Save and close.

Afterwards, proceed to Step 3: Apply the credit note to an invoice on this article: Enter and apply credit notes and delayed credits in QuickBooks Online. This includes the instructions of entering a delayed credit if your customer wants to use it in the future. This also provides information on how you can set up to apply for credits automatically.

As for the Gocardless refund, I’d like to know more about it. Are you using this to transfer the refund to your customer? If yes, it will be sent automatically if you have a merchant account.

In QuickBooks, refund can be handled in a few different ways. To learn which steps to take depending on various scenarios, see this guide: Record a customer refund in QuickBooks Online.

Here are great resources that contain links to help get acclimated to the app's processes and features:

• Get Started with GoCardless
• Learn more about GoCardless direct debit (FAQ)

Please know that you're always welcome to post if you have any other concerns. If you also require additional guidance regarding the process, I’ll be here for you. Wishing you and your business continued success.