If I want to update the payment in Account and Settings. The curser is just whirling around and not opening. I have logged off and on, but no change. Any suggestions?

Hello there, vivien. I want to ensure you'll able to update your payment details in QuickBooks Online (QBO).

To clarify, have you encounter any error messages when attempting to update your payment information? Any details you can add is a great help so I can provide an accurate solution.

In the meantime, we can perform some troubleshooting steps to determine if this is a browser-related issue. Let's start by accessing your QBO account through an incognito mode. This does not store cache which has the potential to become corrupted and cause unexpected behavior. Below are the shortcut keys you can use:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift +N

Once signed in, access your Accounts and settings and update the payment details. If this works, clear the cache of your regular browser to eliminate piled-up data that might caused the issue. If the same thing happens, I recommend using another supported browser or device. It might be that your current browser has a temporary issue with QBO. 

If you have other questions or concerns about updating your payment information in QuickBooks, please don't hesitate to leave a reply below. I'm always here ready to provide a prompt response to ensure your goals are achieved.