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December 1, 2019
Question

Im having trouble loading my vat returns page to send a return is anyone else having problems completing a return ?

  • December 1, 2019
  • 1 reply
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1 reply

JasroV
December 1, 2019

 Hi there, @splawford.

 

Currently, there's an ongoing investigation where some users are having trouble accessing the VAT page. Rest assured our engineering team is working for a permanent fix.

 

For now, I encourage you reaching out to our support team. This way, they'll add you to the lists of affected users. Once any news and updates are available, you'll be notified via email. Here's how to contact them.

 

In your QuickBooks Online (QBO):

  1. Go to the (?) Help icon.
  2. Click Contact us.
  3. Enter a brief discussion of your concern.
  4. Once done, click Let's talk.
  5. Then choose you're preferred you to get in touch with them.

Also, I've added this helpful article for reference in case you want to correct errors on past returns: Adjust your VAT Liability.

 

Please don't hesitate to reach out to us if you have other queries. I'll be here to help.