Question

Importing Custom Invoice Templates into QuickBooks Online

Forum|Forum|3 years ago
December 19, 2022
3 replies
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New user to QBO and somewhat perplexed by the inability to create or match existing company brand to a professional level within QBO. Found an old article created in 2018 which illustrates a level of flexibility to create a word template and import directly into QBO as an invoice template but this feature appear to have been removed in 2021 - Why?

If there is no longer a solution to create professional stationery items this would mean IMHO QBO is not fit for purpose for brand conscious organisations

QuickBooks Online

A

Ashleigh1

Hello MJPH,

Welcome to the Community page,

The decision was made to retire the option to have custom import styles a few years ago now.

There was several key reasons for this but ultimately it came down to these reasons:

• Cost of maintenance for our invoicing engineering team

• CS contacts (Internationally)

• Bug reports (several investigations raised)

• Limited overall usage

We appreciate what you are saying and have passed this on as feedback.

paul72

If there is no longer a solution to create professional stationery items this would mean IMHO QBO is not fit for purpose for brand conscious organisations

Absolutely - have a cheer!

& I say this as someone that still retains the .docx import feature for invoices (last time I checked, at least!).

PS... don't expect the Feedback to have any effect whatsoever.

The .docx import was tricky to get right but perfectly usable. It was marked as a beta product (QBO Labs) so, in essence, unsupported. You used it in that knowledge, so 3 out of 4 of the reasons given above for pulling it simply don't hold water.