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info236
January 10, 2020
Question

In Mileage have error message ' ErrorCannot read property 'trim' of null ' What does that mean. I am trying to Edit and now won't work. Tried Chat but not working!

  • January 10, 2020
  • 1 reply
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1 reply

MikiD
MikiD
January 10, 2020

Have tried running Mileage on a private window, info236?

 

If not, let's try doing so to check if this has something to do with your browser. The web browser keeps files in its cache and saves the pages you have previously visited. Sometimes the stored files can affect communication between the browser and QuickBooks Online. 

 

If you no longer have the error privately, I'd recommend clearing your temporary internet files. Using a different support browser can also fix the issue. Below are the ones supported by QuickBooks Online:

 

  • Google Chrome
  • Microsoft Edge 
  • Safari 11 and later
  • Mozilla Firefox 

Let me know in the comments below if you need additional assistance. I'll be around to help.

I
info236Author
January 11, 2020

Hi

 

Mileage does work in a private window and through the app.  For your information I have tried clearing cache using Crome and Firefox, but it still doesn't work using them.
 
I
info236Author
January 11, 2020

After saying Mileage works in private incognito, its now stopped and the Error message is back.  It seems to be either that it works for a couple of reconciles and then stops or maybe its after I have deleted a journey.  Any ideas?? I'm able to use the App so will continue with that for now.

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