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C
CindyRCS
March 8, 2021
Question

Intuit is Charging Me the Incorrect Sales Tax for Purchases

  • March 8, 2021
  • 1 reply
  • 0 views

In mid 2020, Intuit began charging me more sales tax than what they should. I am charged each month for a "per employee" fee for employee direct deposits, and I also recently upgraded my Quick Books program from 2018 to 2021 and renewed my annual Enhanced PR subscription...each time they have charged me more tax than they should. I have called them many many times since mid-December, have been given numerous case #s and have been told countless times the "problem has been solved". Today I received a charge...with too much tax! I have tried talking with supervisors and even they are not able to solve the problem. In my opinion, Intuit is stealing from me, the customer, each month.
Does anybody have a suggestion on how to bypass the customer service reps and any supervisors to get to somebody who can actually correct the problem? I use other Intuit products (Quicken, Quick Time, Turbo Tax) and they are able to get it right.

1 reply

R
Rasa-LilaM
March 9, 2021

Hello there, CindyRCS.


Every penny is important when managing a business. We want to ensure you're only paying for the services you need.


Subscription and other billing related-concerns require us to gather personal data. We always make sure our customers’ information is viewed in a secure space. That’s why we’ll have you connected with our QBO Care Team again.


Our specialists can review your subscription and billing in a safe environment. I recommend you provide the case numbers from your previous calls, so you’ll no longer have to repeat yourself.


Here’s how to reach them:

 

  1. Go to the Help icon at the top to select the Contact Us link.
  2. This will open another window where you can enter the issue/topic.
  3. Click on the Let’s talk button to view the support information.
  4. Choose how you want to contact our QBO Care Team: Start a chat or Call us.


I’ve included an article that contains resources that will guide you on how to manage, change, or renew your Intuit subscriptions and add-ons: QBO Subscription management.


Reach out to the Community again for any other QuickBooks concerns. I’ll be around to answer them for you. Have a good one.

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