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July 26, 2023
Question

Invalid phone number On my invoice work info.

  • July 26, 2023
  • 1 reply
  • 0 views

I'm In the u k Quick books self employed. When doing invoices. When I edit work info. It won't let me save just tells me I've got an invalid phone number. And it does the same on the app on my Phone.

1 reply

Rubielyn_J
July 26, 2023

I understand how crucial it is to edit your invoice work info, and encountering issues with this can be quite disheartening, @Matt Timer.

 

Upon checking, we have an ongoing investigation regarding an invalid phone number error showing through invoice edit work information. Rest assured that our engineers are aware of this problem and are taking steps to resolve it. 

 

In light of this, I suggest contacting our QuickBooks Online (QBO) Support Team to have your account information added to the list of affected users. This will ensure that you receive updates on the status of the investigation.

 

Here's how: 

 

  1. Navigate to Help (?) and click Contact Us.
  2. Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
  3. Enter “talk to a human”, then select Continue.
  4. Choose Have us call you or Chat with us.

  

Furthermore, you'll want to learn how to manage your transactions and invoices in QBSE. Feel free to review this reference for more details:  

 

 

Thank you for bringing this to our attention. We're eager to assist you and sort out any QuickBooks-related concerns so you can focus on your business without interruptions.

August 1, 2023

The QB assistant does not recognise this request (to add to list of affected users - invoice template does not accept my phone number) how else can I report? 

Thanks 

August 1, 2023

Hi Sue 1, thanks for joining this thread - you can reach our chat team for QuickBooks Self-Employed on this link to report the issue. 🙂