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September 19, 2023
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Invoices

  • September 19, 2023
  • 1 reply
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I seem to be having issues when I try to create an invoice on QB Online. Since yesterday when I try to save a completed invoice or send one to a client the amount on the invoice is set to paid???  

Best answer by GeorgiaC

Hello andy70, thanks for posting on the Community. 

 

Please double-check that your automation settings are set to your preferences by clicking the Cog > Account & settings > Advanced > Automation > Automatically apply credits. 

 

When turned on, this setting will automatically apply any open credits to the next invoice you create for the same customer. To turn off, toggle the slider to the left and save. 

1 reply

GeorgiaCAnswer
September 19, 2023

Hello andy70, thanks for posting on the Community. 

 

Please double-check that your automation settings are set to your preferences by clicking the Cog > Account & settings > Advanced > Automation > Automatically apply credits. 

 

When turned on, this setting will automatically apply any open credits to the next invoice you create for the same customer. To turn off, toggle the slider to the left and save. 

andy70Author
September 19, 2023

Hello, thanks! 

 

One of your great support team colleagues has sorted the problem.  

September 19, 2023

Great to hear - thanks for updating 🙂