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A
andrewbaker99
December 17, 2022
Question

Invoices not delivering

  • December 17, 2022
  • 2 replies
  • 0 views

Emails to the majority of my customers aren’t going through. I even sent them to myself and it hasn’t come through. From what I can see the send email address has changed to do not reply@intuit Anyone else having the same problem and a solution

This has been going on for the last month

Thanks

2 replies

K
Kevin_C
December 17, 2022

Thank you for bringing this to our attention, @andrewbaker99.

 

The issue of invoices not being sent or having a delivery issue is tagged as an ongoing issue. Rest assured that our Engineering Team is looking into it and working to implement a solution that will fix this issue. Please know that this is a top priority for us, and it will continue to be so until it's fully resolved.

 

In the meantime, you'll want to save your invoice as a PDF and send it via email through your business or other email address.

 

While we're unable to tell when this issue will be resolved, I encourage you to contact our Customer Care Team. They can add you to our notification list, and you'll receive an email notification once an update is available. Here’s how:

 

  1. Select Assistant from the top bar.
  2. Enter a brief discussion with your concern.
  3. Click I still need a human.
  4. Choose the way you want to connect with our support team.

 

Additionally, visit this resource to see different information on how QBSE tracks your business income and taxes: QuickBooks Self-Employed Overview.

 

We appreciate your patience as we’re working on a permanent solution. Please know that I'm only a post away if you have any other QuickBooks-related questions. Keep safe!

A
andrewbaker99Author
January 6, 2023

This issue still hasn’t been resolved. I thought your technical team were working to resolve this issue.  Surely if it used to work and now doesn’t then you should revert back to previous settings!

To top this off you are now increasing the subscription cost and I am having to pay more for a system that doesn’t work as it should!!

M
Mark Armistead
January 6, 2023

Andrew did you look in the other forum post I put the link to? This issue has been going on for just about a year. Intuit aren’t fixing it, if they could they would have by now. They are more concerned at rolling out unwanted features like the terrible, waste of time menus.

M
Mark Armistead
December 17, 2022

@andrewbaker99Ignore Kevin's reply it full of rubbish and is just the standard copy and paste reply they keep issuing. . The "engineering team" aren't working hard to fix the issues/ Why? I hear you ask. Because this has been a problem for nearly a year. See the post below, and come and join the club.

 

They are not working on fixing this issue or many many MANY other problems us paying customer keep bring to their attention. In fact what they do seem more interested in is bring out unwanted 'new features' which no one asks for.

 

https://quickbooks.intuit.com/learn-support/en-uk/transactions/my-emailed-invoices-are-not-being-received-by-my-customers/00/794417

 

 

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