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Samantha Garstin
April 28, 2024
Question

Invoices returned saying too small to read

  • April 28, 2024
  • 1 reply
  • 0 views

Good Morning 

Recently every time I send an invoice or receipt via my emails they get returned. 

 

I have always sent emailed invoices from my email and it has always been fine. 

 

Nothing has changed my end, they are the same invoices I have always sent to the receipts address.

 

But now every single one get returned saying they are too small to read. And there is no way to make them bigger. 

 

Can you help fix this. 

1 reply

A
AbegailS_
April 28, 2024

I appreciate your reaching out to us, Samantha. I'll connect you with the relevant contact to resolve the issue you're experiencing with your invoices.

 

We'd love to help you but since we don't have the tools to pull up your account, I recommend you keep in touch with our Support Team to provide you with the right fix to your concern.

 

Here's how to contact the support team:

 

  1. In your QuickBooks Online (QBO) account route your cursor to the upper right corner and select Help (?).
  2. Select either tab to get started 
  3. * Assistant: Type a question or something you need help with or Talk to a human if you need further help.
  4. * Search: You can search the knowledge base directly in QBO, or choose to contact us and select a way you want to connect:

               - Start a chat with a support expert.

               - Get a callback from the next available expert.

 

On the other hand, I'll be sharing this article that will help you personalise your sales forms in QuickBooks: Customise invoices, estimates, and sales receipts in QuickBooks Online

 

Don't hesitate to come back to this thread if you have other QuickBooks-related concerns. I'm more than happy to help. Have a good one!

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