Skip to main content
I
info2159
May 12, 2025
Question

Is anyone else have problems with the app on an iPhone it just doesn’t work, if I click on let’s say profit and loss I just get a blank page ?

  • May 12, 2025
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

Clark_B
Clark_B
May 12, 2025

You can troubleshoot your iPhone to restore the Profit and Loss report page, @info2159. Below, I'll guide you through the process.

 

To begin, please make sure your app is updated. Once confirmed, we can refresh the mobile app's data to ensure it resolves the blank page issue. This process will also eliminate any problems and ensure the program runs smoothly. Here are the steps to follow:

 

  1. Navigate to the Home menu or tap the three dots located in the lower-right corner of your screen.
  2. Go to Settings and select Refresh Data.
  3. Confirm by pressing Yes.

 

 

Additionally, you can reset the app to its default state in your device settings. The stored cache can cause unusual behavior in the QuickBooks app. Here's how:

 

  1. Open your Settings, then tap General.
  2. Tap iPhone Storage. Choose the QuickBooks  app.
  3. Click Offload App.
  4. This action will clear storage space while keeping your app's documents and data intact.

 

After refreshing, restart your mobile phone and check if the profit and loss page is working again. Alternatively, you can uninstall and reinstall the mobile app to ensure you have the latest version of QuickBooks.

 

You can also check this resource to help you filter your accounts, customers, or the layout of your report: Customise reports. (Although it's a QBO article, the process is also applicable for QuickBooks Solopreneur/Sole Trader)

 

You can tag me in the comment section if you have any other concerns about the Profit and Loss report. I'll be around to further assist you.

I
info2159Author
May 13, 2025

Hi Tried all that you said and it’s on the main menu I can click expenses just opens a blank screen, profitably opens blank screen ??

A
AdonL
May 13, 2025

Your efforts in addressing the issue are highly appreciated, @info2159. I understand the urgency of resolving this odd behavior, and we aim to ensure everything is set up for optimal performance using the QuickBooks Self-Employed (QBSE) mobile app. 

 

Since you have already performed the suggested troubleshooting mentioned by my colleague, it would be best to contact our live Technical Support Team. They have the necessary tools and expertise to assist you further and get your app functioning correctly. We take these matters seriously and are committed to helping you resolve this promptly.

 

Here’s how you can reach them: 

 

  1. On a Web browser, go to this link: QuickBooks Live Support.
  2. Select QuickBooks Self-Employed and enter your question.
  3. Choose Continue and follow the instructions to sign in to connect with a live expert.

 

   

 

To ensure timely assistance, please check our support hours mentioned in this resource: Get help with QuickBooks products and services. 

 

In the meantime, you can access your QuickBooks account via a web browser to continue managing your expenses. Check out this article to ensure they are correct and organised: Categorise transactions in QBSE. 

 

I hope the steps provided help you successfully manage business operations without delay. If you need additional assistance utilizing the QBSE mobile app for an iOS device, please don’t hesitate to write a reply below. We're always here to support you every step of the way!

Terms & ConditionsAccessibility statement