Is anyone else having issues with the online help? I understand that they are busy but Im still a customer and would like to not be fobbed off?

I know this has taken so much of your time but I'm already here to help you out, office.

Can you tell us more about the issue you're having with our online help? You can also share the details of your concern below and I'll surely get back to you as soon as possible with the best solution. 

About our QuickBooks Online Customer Support team, you can reach them through chat and call. You can set a callback from them Monday- Friday 8:00 am to 6:00 pm BST (British Summer Time). While our chat support is available 24/7. 

Here's how to reach them:

1. Go to the Help icon to connect to a live support agent. 
2. Click on the Contact Us button to provide some details about this concern.
3. After adding some insight, tick on the Let's talk to start chatting with them or the Get a callback button to set a callback.
4. Follow the remaining prompts to successfully connect with them. 

Check this article for more information: Contact the QuickBooks Online Customer Support team

If you have other questions, I'll be happy to answer them for you. Just leave a comment below and I'll take a look at it. Have a great rest of the day.