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Twigman
March 27, 2024
Question

Is anyone else unable to reconnect their Barclays account, getting an error Can't find this account (324) after going through reconnection process when trying to update?

  • March 27, 2024
  • 1 reply
  • 0 views
Checked Barclays - Open Banking connections are fine, no flag on account. Euro account is connected and updating as normal. My Sterling account looks like it connects when performing reconnection (including telling me it's downloading transactions) but then reports it hasn't updated for (currently) 21 hours. If I try linking it as though it is a new connection it lets me select the account at Barclays but then doesn't show the bank account on the chart of accounts to select when it asks for Account Type (but sees other cash at bank accounts). This is infuriating. I rely on being able to update the bank account in quickbooks automatically and in real time. Today has been a total waste. Quickbooks point the finger at Barclays, Barclays point the finger at Quickbooks. Of course like everything these days everything is always someone else's fault. Quickbooks logged a ticket for me and emailed me to say they would attempt to fix this 'within 15 working days'. - In which unverse would that be an acceptable time frame? They also gave me a ticket number and invited me to reply to their e-mail if I had any queations. When I did I got an immediate esponse to tell me that they didn't have any such ticket number!  So how and when will  be able to reconnect my Barclays Sterling account? And am I the only one?

    1 reply

    J
    jeanbiverly_
    March 27, 2024

    Hello, Twigman. We hear your sentiments and we want you to have a better experience than this. We truly recognize the importance of seamlessly connecting bank feeds to your account. 

     

    Currently, we have an ongoing investigation (INV-97518) regarding the inability to connect to Barclays Bank with an error message, "We can't find this account at your bank." Rest assured, our engineers are actively working to resolve the issue.

     

    I'd still recommend contacting our support team to receive an email update on the investigation and to be added to the list of affected users. Here's how:

     

    1. In your QuickBooks Online (QBO) account, go to the Help menu.
    2. Open the Search tab, then click Contact Us.
    3. Choose a way to connect with us.

     

    In the meantime, we suggest manually uploading your transactions in QBO. Here's how:

     

    1. Go to the Transactions menu and choose Bank transactions.
    2. Click Upload transactions.
    3. Select Drag and drop or select files and pick the file you downloaded from your bank. Then, click Continue.
    4. Under the QuickBooks account dropdown, choose the account you want to upload the transactions into. Then, select Continue.
    5. Follow the steps on the screen to match the columns on the file with the correct fields in QuickBooks. Then, click Continue.
    6. Choose the transactions you'd like to import. Then, select Continue.
    7. Click Yes.
    8. After you've accepted your transactions, hit Done.

     

    For more detailed information on this process, you can visit this article: Manually upload transactions into QuickBooks Online.

     

    In case you want to learn how to make templates for recurring transactions, you can check out this article for guidance: Create recurring transactions in QuickBooks Online.

     

    We're still ready to back you up if you have any other concerns besides connecting your bank in QBO. Feel free to leave a comment on this thread.

    T
    TwigmanAuthor
    March 27, 2024

    I'm already on a list to be contacted when this is fixed. It has already taken too long. I noticed this afternoon that the bank Balance on the Transactions page has updated to the actual bank balance I see when I log in to Barclays online but QBO still has not downloaded any transactions since yesterday. QBO claims that it 'Can't find this account' (324) but clearly it can or how would the balance have changed? the csv upload is no good for me because 1) Barclays won't let me download today's transactions in isolation until tomorrow  2) there is a high risk of duplication of transactions 3) I need to see bank updating in real time as I need to release prepaid jobs from my warehouse once they are paid for.........I am appalled at what feels like a total lack of urgency or concern at getting this fixed - to email that you hope to fix this within 15 working days is appalling. In which universe is that an acceptable time frame? I've already lost a day to this nonsense...that is not acceptable., When will it get fixed?

    F
    FateCandylaneT
    March 27, 2024

    I wish you didn't have to go through all these hurdles when seeking updates on the ongoing issue when managing connectivity with Barclays Bank to your QuickBooks account, Twigman. 

     

    I understand the urgency of this matter, and I recognize the time you've taken to let us know the issue you're experiencing. As of now, I am unable to provide you with a specific timeframe for when this connectivity error be rectified. However, please be assured that our product engineers are actively working on finding a permanent fixes and are implementing measures to provide efficient solutions as soon as possible.

     

    For now, you can regularly review your emails for timely updates in regard to this matter. You'll receive additional details and information on the necessary steps to link Barclays bank to your QBO data. Thus, you may consider manually uploading your transactions to your company file to help you keep going in managing entries of your business finances.  

     

    Once everything comes in handy in the future, you can start categorising and reconciling your accounts to make sure they always match your bank and credit card statements.

     

    I'm grateful for your patience and understanding as we work towards a solution. If anything comes up in the meantime, please reply to this post, so I can get you covered any time you need further help. Stay safe.

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