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April 10, 2021
Question

Is anyone having major problems sending RTI's with error messages showing under 'nest' and also 'tax codes need updated'. I've been on the phone several times to resolve

  • April 10, 2021
  • 1 reply
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1 reply

MariaSoledadG
April 10, 2021

I wish I could make it better, info1570

 

Let's perform some steps to fix the issue. Sometimes your browser is full of frequently accessed page resources that may cause some unusual responses. To isolate this, try logging into your QuickBooks Online (QBO) account in a private window (incognito). Here's how:

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

Once signed in, you can double-check if you're still getting the error. If everything is already working, return to your default browser and clear the cache to speed up the loading process. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers. 

 

Please read this article for more information: Submit pension reports in QuickBooks Online Standard Payroll.

 

Let me also share this link so you can access the Help articles for Standard Payroll: QuickBooks Online Standard Payroll Hub.

 

Feel free to let me know if you have any other concerns about QuickBooks Online. I'll be around if you need anything else.