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bevsigma
November 12, 2019
Question

Is anyone having trouble with email payslips not dispalying correctly when opened?

  • November 12, 2019
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

Jen_D
Jen_D
November 12, 2019

Good day, @bevsigma,

 

I've checked with our engineers, and haven't found any reported issues similar to yours.

 

Have you tried opening the payslips in the Incognito window? Private browsing prevents cookies from being stored on your computer, making it a great place to identify browser issues.

 

If not, try these keyboard shortcuts to start a private window:

 

Google Chrome: press Ctrl + Shift + N  
Mozilla Firefox: press Ctrl + Shift + P
Internet Explorer: press Ctrl + Shift + P
Safari: press Command + Shift + N

 

If it works, clear the browser's cache. This clears the history or log of sites you visited to resolve problems with web pages.

 

Let me know how this goes by leaving a comment below. I want to make sure this is resolved, and will be here if you need a hand. Have a lovely day!

 

 

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bevsigmaAuthor
November 13, 2019

Hi

Thanks for that I will get them to try that 

Would it be the same on mobile phone I think most of the employes only have smartphones not computers

From the picture Ive been sent it looks like you can only see the corner of the payslip

many thanks

 

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payment after leaving
November 13, 2019

Hi bevsigma

 

Your employees payslips will be received into their inbox and when they open i it should open in their default browser, if they are using a smart phone. They could attempt to clear the cache and cookies on that browser.

We recommend to send a payslip to yourself to establish if you are able to view the payslip correctly.

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