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June 13, 2022
Question

Is every one having problems with the cis...mines showing on screen but vanishes when sending to customer or printing. I have contacted QB who cant help

  • June 13, 2022
  • 1 reply
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CIS is not showing on customers invoice
is every one having problems with the cis...mines showing on screen but vanishes when sending to customer or printing. I have contacted QB who can not help with the issue at present has anyone found a way round this error? 

1 reply

June 13, 2022

Hi Linda, thanks for your post - we're aware of an issue in which the amount entered in the less CIS box disappears when sending and print previewing the invoice. At present, this appears to be a display issue and the amounts from the transaction are being correctly recorded - you can double-check this by viewing the transaction journal (open the invoice, scroll to the bottom of the page and select more > transaction journal). If you haven't already, please reach our support team so that we can add you to our investigation and notify you via email once resolved.