Is there a way to send an update on outstanding balances?One of my customers has 2 invoices, 1 partially paid and the other unpaid which they are chipping away at.

Hello there, Wholesale.

Indeed, there is a way to send an updated outstanding balance in QuickBooks Online (QBO). You can send customers a statement showing their outstanding balances without creating a new invoice. Let me share some information below.

When customers have unpaid balances or invoices approaching their due dates, you can issue them a customer statement. These serve as polite, detailed notices regarding upcoming payment deadlines.

Here are the three types of customer statements in QuickBooks: 

• Balance Forward displays a list of invoices, payments, and the customer’s current balance within a specified date range.
• Open item shows all outstanding, unpaid invoices from the last 365 days up to a specific date.
• Transaction statement outlines all transactions that have occurred within a specified date range.

To create a customer statement here's how:

1. Go to the Sales menu, then select the Customers tab.
2. Tick the checkboxes for the customers you want to make statements for.
3. In the Batch actions drop-down menu, choose Create statements.
4. In the Statement Type drop-down menu, select Balance Forward or Open item.
5. Select the dates for the statements and review the customer's email addresses.
6. Choose between Save and close, Save and send, or Print or Preview.

For additional details on customer statements, you can view this article: Create and send customer statements in QuickBooks Online.

Moreover, if you require assistance with handling invoice payments, you can refer to this article for more detailed steps: Record invoice payments in QuickBooks.

You can click the Reply button if you have any other questions about managing your customer's outstanding balance in QuickBooks Online. The Community is always here to help. Have a great day!