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C
contactus5
June 30, 2024
Question

Issue with Quickbooks Timing Out and Not making amendments. Internet Speed Confirmed as Very Fast & using Google Chrome.

  • June 30, 2024
  • 1 reply
  • 0 views
I have done a speed test and confirm our internet speed is very fast. Quickbooks is extremely slow at computing changes; it's taking around 30-40 seconds for one amendment and 50% of the time it kicks me back out and comes back with an error message saying that another user is making amendments (when it's only me that is logged on). I believe it may be to do with the stock levels and amount of transactions it is trying to compute however surely a system such as this should be able to handle the volume of data?
A workaround or resolution is needed please if any others have a high transaction business (we are an online retailer)

1 reply

R
Rasa-LilaM
June 30, 2024

We recognize your time and effort to enhance QuickBooks Online (QBO) performance. Let me provide some clarity on the issues you're having while working in your company, contactus5

 

We've received reports from users where their QuickBooks is running extremely slow and unable to perform anything in the account. Our engineers are diligently working to fix this unusual behavior. This way, all impacted customers can use the program smoothly and complete tasks on time.

 

That being said, I advise contacting our QBO Care Team so you can subscribe to the notification list of affected users. You'll get an email once there's a development about the investigation, including the permanent solution.

 

To get the support details:

 

  1. Navigate to the Help menu in the upper right of your company and click the Contact Us link.  
  2. Type a brief description of your concern in the What can we help you with field and tap the Continue button to proceed.
  3. From the support options, choose Chat to initiate a conversation or Callback to speak with an agent.

Refer to this guide to learn the best time to get in touch with our support team: Contact QuickBooks Online.  

 

For tips and resources to improve QBO performance, click each link below for detailed information:

Feel free to visit the Community again if you have other product concerns or questions navigating QBO. We're always ready to help and make sure you're well taken care of.

C
contactus5Author
June 30, 2024

Chat or callback is greyed out despite it stating you should be open until 10pm.

Please advise

M
Mark_AG
June 30, 2024

Hi there, @contactus5.

 

I understand how important it is to contact our support to help fix your case. However, support hours during Saturdays and Sundays are only from 8 AM until 6PM. You can refer to this article to learn more about how you can contact us: QuickBooks Online Support UK.

 

Additionally, you can check out this article to learn how to fix QuickBooks Online performance: Why is my QuickBooks Online slow? 

 

Please know that we're always here to assist you with any concerns you have. Feel free to contact us again once the support line is open. 

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