I understand your frustration with being unable to search your company file. Let me help you resolve this issue you've encountered in QuickBooks Online.
I suggest logging in to your QuickBooks Online account in a separate window. This could be a browser problem. The cached data can affect the performance of QuickBooks Online, resulting in unexpected behavior.
Here are the keyboard shortcuts:
Safari: Command + Shift + N
Google Chrome: CTRL + Shift + N
Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
After signing, let's clear the browser's cache if you're able to search your company name. This clears its cache to ensure QuickBooks runs smoothly.
If private browsing does not work, I recommend switching browsers. They will also give you the best and most secure QuickBooks possible experience.
I'll be watching for your response @mark-twyneham-ic. Please keep us updated on your improvements in searching your company. It is my top priority to resolve this.