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July 27, 2022
Question

It won't let me type in my company name keeps saying Error

  • July 27, 2022
  • 1 reply
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1 reply

July 27, 2022

Hi there, @mark-twyneham-ic.

 

I understand your frustration with being unable to search your company file. Let me help you resolve this issue you've encountered in QuickBooks Online.

 

I suggest logging in to your QuickBooks Online account in a separate window. This could be a browser problem. The cached data can affect the performance of QuickBooks Online, resulting in unexpected behavior.

 

Here are the keyboard shortcuts: 

 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

 

After signing, let's clear the browser's cache if you're able to search your company name. This clears its cache to ensure QuickBooks runs smoothly.

 

If private browsing does not work, I recommend switching browsers. They will also give you the best and most secure QuickBooks possible experience.

 

Furthermore, if you want to update your contact and company details, have this article for your guide: Change Business information in QuickBooks Online.

 

I'll be watching for your response @mark-twyneham-ic. Please keep us updated on your improvements in searching your company. It is my top priority to resolve this.