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April 29, 2020
Question

Keep getting wait timer and flashing screen when i try to view taxes only. tried 3 browsers still the same

  • April 29, 2020
  • 1 reply
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1 reply

April 29, 2020

Hi @hemeltrophy,

 

I appreciate you for bringing this into our attention. We currently have an open investigation with this issue you mentioned. 

 

With that said, I suggest contacting our Technical Support team for further assistance. They can pull up your account information within a secure environment, as well as add you to our list of affected users. This way, you can receive email notifications whenever an update becomes available. You can keep this investigation number as a reference: INV-41815

 

Here's how to contact support:

 

  1. Log in to your QuickBooks Online company.
  2. Click the Help menu.
  3. Select Contact us.

In case you need to enter some edits on your VAT liability, see this article: Adjust your VAT liability. This includes the steps, as well as screenshots for your reference. 

 

Feel free to place a comment below if you need further assistance. I'll be glad to help.