Live chat is not working

I’m here to help so you can connect with our chat representatives, @sachini-p.

With our Contact feature, users can get in touch with us easily. The Chat option is available from Monday to Friday all day. Thus, it should be working.

Did you utilize QuickBooks Online's Help function to connect with us? Also, did you encounter any error or prompt messages when accessing live chat?

If so, you can perform some troubleshooting steps to get it to work. First, open your QuickBooks account through an incognito or private window for testing. Here are the shortcut keys below for quick navigation:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Once logged in, select the Chat option again. If it works, get back to your regular browser and clear its cache. Doing this helps the program to run smoothly. You can also use other supported browsers as an alternative.

On the other hand, if you're reaching out to us through other sites or platforms, please send me details or screenshots so I can verify whether it's a valid place or not.

This article provides tips and ways to simplify and customize QuickBooks Online's navigation menu according to your workflows and habits: Understand the navigation menu.

Please know that you can always post any concerns or questions here in the Community. Just drop me a reply below if you need further assistance.