Skip to main content
F
Futurachan
May 27, 2023
Question

Loading issues

  • May 27, 2023
  • 1 reply
  • 0 views

My QB can't fetch my data. It loads and that’s it, both app and browser. I already tried different browsers, incognito windows and deleting caches, but it's still not working. My Internet connection is good and all my apps are up to date.

1 reply

Rubielyn_J
Rubielyn_J
May 27, 2023

I'm here to make sure this gets resolved, @Futurachan.

 

Fetching data issues and loading pages in QuickBooks could be browser-related issues. The stored cache can affect the performance of QuickBooks which can cause unexpected behavior.

 

As you've already attempted the possible troubleshooting steps, I recommend reaching out to our support team directly for further assistance. 

 

You can utilize this article for the detailed steps in contacting our team. They have the necessary tools to check your account and help investigate the root cause of your concern: Contact QuickBooks products and services support.

 

Additionally, I've included this resource to assist you in reviewing your company's finances and other business needs: Run reports in QuickBooks Online.

 

If you encounter any further problems or have any additional questions about loading the QuickBooks page, please feel free to reach out to me. I'm here to provide support whenever you need it.

Terms & ConditionsAccessibility statement