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Fran Monnery
March 29, 2024
Question

log in difficulties

  • March 29, 2024
  • 1 reply
  • 0 views

Currently unable to log in - it asked for a verification code which was sent to my mobile, that's been put it, but all I get is the four spinning green dots.  Anyone else having problems?

1 reply

A
AdonL
March 29, 2024

Thanks for posting here in the Community, Fran. I'm here to ensure you can log in to your QuickBooks Online (QBO) account.

 

I recommend first checking if your browser is compatible with QBO. Then, let's perform some troubleshooting steps by logging in via incognito mode or a private window. 

 

Here's how to check if you need to update your browser's settings:

 

  1. Go to https://fixit.intuit.com. If you see a red warning icon, your settings need to be updated.
  2. Select the button under the warning, then follow the steps provided.

 

Once done, try signing in to QBO using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues.

 

Here's how:

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

 

Once done, check if you're able to sign in without issues. If so, return to your default browser and clear the cache to refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, you can use other supported browsers. 

 

To learn more about things you should check to ensure you're getting the most out of your QuickBooks Online experience, you can go through this article for additional information: Why Is My QuickBooks Online Slow?

 

Feel free to comment on this thread if you have more questions about signing in to QuickBooks. I’ll be glad to answer them for you.

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