Logging in to my account

Thanks for letting us know that you already cleared the cache to resolve the issue, hannahbould.

Aside from that, you'll also want to log in to QBSE in an incognito browsing session. You'll also want to use a different browser just in case the browser that you're using is having an issue. This can be the reason why you can't still log in even if you already cleared your browsing history. 

Here's how:

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option +P if you're using Safari
• Ctrl + Shift + P for Microsoft Edge

Just in case you can't still access your account, I recommend reaching out to our support team. They can take a look at this and help you make sure that you're able to log in and start working in QBSE. Here's an article on how to reach out to them: Contact QuickBooks Self-Employed Support.

Let me know if you're able to log in successfully. The Community is always here if you need anything else.