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DottyR
September 5, 2019
Question

Lost HSBC connection

  • September 5, 2019
  • 1 reply
  • 0 views

Hi 

My HSBC account which has a direct feed no longer works and I am requested to enter a security code each time. Even when I enter the code my balance and transactions aren't updated. I have spoken to HSBC who seem unable to help and have directed me to QB. Any ideas?  I cant really use QB effectively without this. Would it work to delete the account and re-enter it? 

1 reply

E
EmmaM
September 5, 2019

Hi Dotty R

 

Can we ask you try in the browser you are using clearing the cache and cookies,closing the browser,opening the browser,log in to QuickBooks Online and then navigate to the banking tab and then click on update.Do the transactions update?If not does it bring up an! with an error number? 

 

Thanks

 

Eamma

D
DottyRAuthor
September 6, 2019

Hi I have tried this but it is still not updating my accounts or pulling the transactions through. There is no error code. It just says it hasn't been updated in 5 days time. What is the next step?  QB is pretty redundant for me at the moment. Thanks

P
payment after leaving
September 6, 2019

Hi DottyR

 

We would be grateful if you can PM us on FaceBook or DM us on Twitter with the email address associated with your QuickBooks account. We would be grateful if you can state the issue and include your Community name, DottyR.

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